Please read this carefully before purchasing from GeeWhizz Computers Pty Ltd.

Returning Product (for Service or Replacement)

• An Return Authorisation (RA) number must be obtained from our customer service department before any goods are returned contact us

• The RA number must be clearly written on the shipping label and a copy of the original invoice must be supplied.

• All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.

• If the product is over 12 months old all shipping & handling costs must be paid by you.

• Warranty on all equipment will be the manufacturers warranty and at the manufacturers discretion.

• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned. Padded post bags are not considered adequate packaging unless the product is inside a box is the bag

• We accept no responsibility for goods lost in transit. It is your responsibility to insure them.

• We will not accept goods sent to us as receiver pays (unless authorized by us) or without a clearly marked RA number.

• An RA number does not guarantee credit, repair or replacement. It is simply an authorization to return goods to us.

Returning Product (for Store Credit)

• An Return Authorisation (RA) number must be obtained from our customer service department before any goods are returned contact us

• Software is non-refundable once opened.

• Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.

• We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that it will work in your system and we take no responsibility that it will meet your requirements.

• We do not refund or credit for incorrect choice.

• Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 15%. NO credit is available for any freight paid.

• Items being returned for credit for "incorrect choice" are returned for shop credit or replacement only, refunds are not avilable in this case. This credit will be based on the lesser of the original purchase price and the current price when we receive the product back.

• No goods will be accepted for refund or credit after 7 days from the date of invoice.

General Conditions

• Our RA's are only valid for 7 days, any item sent after the seven days will not be accepted by our returns department.

• We reserve the right to refuse any returns that: -

  • are incomplete or missing parts; or

  • are not returned in their original packaging,

  • show signs of physical damage to the product or its packaging.

  • do not include a valid Return Authorisation Number on the shipping label.

  • have an expired Return Authorisation Number.

• If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-

  • Refuse to accept delivery of the product (Insured items ONLY).

  • Direct the courier to "Return goods to sender".

  • Notify our Customer Service staff immediately.

• Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.